(CPP20218)

Is This Course Right for You?

CPP20218 – Certificate II in Security Operations

The CPP20218 Certificate II in Security Operations is the foundational qualification required for individuals seeking to enter the NSW security industry as a licensed security officer. This course is designed to prepare you for real-world security work, combining legal knowledge, practical skills, and professional conduct expected under NSW security legislation.

On successful completion (and subject to NSW licensing approval), graduates may pursue employment opportunities in roles such as:

• Crowd Controller

• Unarmed Security Guard

• Mobile Patrol Officer

• Control Room / Monitoring Operator

This qualification is well suited to individuals looking for a hands-on, people-focused career where safety, responsibility, and professionalism are critical.

Who This Course Is Designed For

This course may be right for you if you are someone who:

• Enjoys working with the public in dynamic environments such as venues, events, commercial sites, or patrol duties

• Is seeking a clear entry pathway into the NSW security industry

• Is comfortable working varied shifts, including nights, weekends, and public holidays

• Can remain calm, observant, and professional in challenging or high-pressure situations

• Is willing to comply with laws, workplace procedures, and professional codes of conduct

• Has good communication, observation, and decision-making skills

• Values ethical behaviour, integrity, and personal accountability

What You Need to Be Prepared For

Security work is practical and demanding. Before enrolling, you should understand that this course:

• Requires you to learn, understand, and apply legal responsibilities, including duty of care, powers and limitations of a security officer, and incident response requirements

• Includes practical role-plays and scenario-based assessments, reflecting real workplace situations you may encounter

• May involve physical requirements, such as standing for extended periods, patrolling sites, monitoring environments, and responding appropriately to incidents

• Requires clear written and verbal communication, including the completion of accurate incident and shift reports

• Demands a high level of professionalism, self-control, judgement, and situational awareness

• May be challenging for individuals who are uncomfortable with assertive communication, public interaction, or conflict management

Career Readiness & Professional Expectations

This course is not just about gaining a qualification — it is about developing the attitude, discipline, and responsibility required of a licensed security professional. Employers expect security officers to act lawfully, respectfully, and confidently while maintaining the safety of people, property, and themselves.

You will be trained to respond appropriately to incidents, communicate effectively, follow procedures, and work within the boundaries of the law at all times.

Is Security the Right Career Path for You?

If you are looking for a practical, meaningful career where no two days are the same, and where your role directly contributes to community safety and public confidence, the CPP20218 Certificate II in Security Operations may be the ideal starting point.

This course suits motivated individuals who are ready to take on responsibility, work professionally with diverse communities, and build a future in the NSW security industry.

👉 Take the first step toward your security career today.
Explore enrolment options and begin your journey with confidence.